Course Outline

Introduction to Root Cause Analysis (RCA)

  • Definition and importance of RCA
  • Types of problems RCA can address
  • Overview of the continuous improvement cycle

Key Foundations of RCA

  • Understanding cause-and-effect relationships
  • Common RCA methodologies and frameworks
  • Steps in the RCA process

Basic Root Cause Analysis Tools

  • 5 Whys Technique: Identifying underlying causes
  • Ishikawa (Fishbone) Diagram: Categorizing potential causes
  • Pareto Analysis: Prioritizing issues based on impact

Advanced RCA Techniques

  • Failure Mode and Effects Analysis (FMEA): Identifying potential failures
  • Fault Tree Analysis (FTA): Systematic failure investigation
  • Cause and Effect Matrix: Prioritizing solutions based on impact

Applying RCA in Real-World Scenarios

  • Case studies and hands-on exercises
  • Identifying root causes in business processes
  • Developing actionable solutions

Implementing Corrective and Preventive Actions (CAPA)

  • Developing corrective action plans
  • Establishing preventive measures
  • Monitoring and evaluating effectiveness

Prevention and Continuous Improvement

  • Proactive problem identification techniques
  • Monitoring and sustaining improvements
  • Embedding RCA into organizational culture

Summary and Next Steps

Requirements

  • Basic understanding of business processes
  • Experience with problem-solving or decision-making in an organizational setting

Audience

  • Business professionals
  • Quality assurance teams
  • Project managers and process improvement specialists
 14 Hours

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