Thank you for sending your enquiry! One of our team members will contact you shortly.
Thank you for sending your booking! One of our team members will contact you shortly.
Course Outline
Understanding Business Processes
- What is a business process
- Types of business processes
- Unified Modelling Language (UML)
- Business Process Modelling (BPMN)
- Use Cases
- An Incremental Process for Modelling
Process Improvement Life Cycle
- Putting the team together
- Integration with the development Life Cycle
- The process improvement Life Cycle and Radical vs. incremental improvement
Defining Business Processes
- Business Use Case Diagrams
- Business Use Cases and Business Actors
- Modelling Hi-level and Group Processes
- Business Process Modelling Workshop (case study)
Mapping into System Requirements
- System Use Cases
- Mapping Actors and Use Cases
- Mapping Activities
- Mapping Business Scenarios
- Mapping Business Workers
- Mapping the Business Entity Model
- Mapping Workshop
Preliminary Process Assessment
- External factors
- Identifying core and supporting processes
- Setting up improvement targets
- Identifying customers and stakeholders
Business Process Models
- Pros and cons of different modelling techniques
- Process model components
- Intro to use case scenarios
- Business objects
- Mapping the workflow
Modelling Current Processes
- Interviews and focus groups
- Modelling conditions, triggers, events and business rules
- Levels of abstractions
- Modelling tips and techniques
- Knowing when to stop
Quantifying Processes
- Deciding what and how much to measure
- Measuring customer satisfaction
- Measuring performance
- Measuring efficiency
- Analysing Current Processes
Analysing activities
- Identifying value-added activities
- Analysing workflow patterns and constraints
- Dynamic analysis - simulation
- Identifying areas of improvement
- Modelling New Process
Generating new ideas
- Documenting alternatives
- Integrating performance measurement mechanisms
- Capturing and representing process knowledge
- Managing the modelling process
Putting the New Business Process Models to Work
- Mapping to systems requirements
- Policies and procedures manuals
- Models as tools for change management
- Process management
Selecting Methods/Tools
- Method evaluation and selection and customization
- Modelling and simulation tools
- Workflow management tools
- Intranets and Extranets
- Process and knowledge management tools
14 Hours